If the tracking status of your shipment says on hold, it means on or more of the shipment requirements has not been met. Make sure you contact us to find out the reason why the parcel was placed on hold. Nonetheless, we will always send you and email to inform you or such situations. If all conditions are not met, the shipment will not be shipped.

 

Shipments are usually placed on hold because:

The insurance fee is not paid

The item to be shipped doesn’t meet our terms and conditions

The delivery address has been misspelled or completely absent on the parcel.

Contact us immediately as you notice that your shipment has been placed on hold.

Yes, all shipment must be insured the insurance fee. The insurance charges is determined based on the value of the item you are shipping.

Everything being equal, shipments are always delivered on time as stated. However, we might experience some setbacks  in transporting your parcel. If your parcel wasn’t delivered on time, make sure you contact us immediately.

 

This may be due to bad whether or other issues.

We accept most forms of payment frequently, we accept cash, credit cards, bank transfers, wire transfers and more.

Contact us immediately to provided additional requirements or information concerning your parcel. We require additional information only when the parcel is suspected to have a contain harmful substances or item that should not be transported through the mail.

We are able to ship your consignments domestically as well as internationally to a lot of destinations. You can use our quote and booking tool to check if the country you wish to ship your goods to is available. If the country is not displayed, please contact us so we can find a tailor made solution for you.

You can call us from Monday to Friday, 09.00 – 22.00 and on Saturday  and Sundays from 09:00-19:00.

 

You can also email us at support@glo-balexpress.com

Yes.

 

You can have your consignments collected and delivered on the same day by using an express service.

Collection, unfortunately, can be at any time during the day.

 

Courier services often don’t provide us with details concerning the time of arrival or collection. You can, however, count on it that carriers will do everything (within the limits of law and) to collect your shipments in time.

Aside from this – couriers sometimes work earlier than stated times and finish much later in the evening. This makes it quite hard to exactly appoint at which time your shipment will be collected or delivered.

Yes.
We offer a Track & Trace function, which helps you monitor a specific shipment. You can provide your customer with the reference number of your shipment and a link to Select Courier, which helps them trace the shipment themselves.

Yes, there there are. Please check our list of Prohibited Goods. If you have questions or doubts concerning your shipment, contact us to verify if it’s prohibited.

Yes. You can get up-to-the-minute status of your shipments anywhere, anytime. Simply go to unitedexpress.com on any mobile device, and you can get up-to-the-minute status of your same-day shipment and/or price quotes and estimated transit times.

Yes. Additional charges may be applied if the driver has to wait at either pickup or delivery, depending on what type of courier service you have requested.

When you place an order, we’ll send you an email confirmation to let you know when it’s been shipped and is headed on its way to you. We will also send you the tracking number.

When you place an order, we’ll send you an email confirmation to let you know when it’s been shipped and is headed on its way to you. We will also send you the tracking number.

Processing means we’ve received your order and are in the process of filling it.

 

Shipped means we’ve filled this portion of your order. It’s on the delivery truck and will be delivered soon.

Item(s) Not Available means this portion of your order was not filled. A Customer Service Representative from Staples will be contacting you with more details.

Canceled means the order was canceled by either the customer or by Staples. A Customer Service Representative from Staples will be contacting you with more details.

Shipping from Store means your order is being filled and shipped from a local Staples retail store in your geographic area. (This option has limited availability at this time.)